GlassXpert & Design Company Limited (GlassXpert) - Shipping Info
Last updated (Effective date): 28 August 2019
Our Shipping Partner – EasyShip
GlassXpert & Design (GlassXpert) uses EasyShip shipping platform for delivery internationally from Hong Kong. Alternatively, customers may also choose to collect the product(s) from our Hong Kong Office.
Our shipping fees are calculated based on weight, volume, dimensions and destinations. When any new item is added into the basket, the respective shipping fees will be displayed. Please be aware that the shipping fees do not include any applicable import tax, VAT or sales tax in your country.
Once our product(s) is/are dispatched, GlassXpert will give you another email to confirm the delivery which will include a tracking number for you to track the status of your parcel with the corresponding shipper from time to time. Any estimated delivery date of the order shall be provided by the shipper. Therefore, GlassXpert shall not be responsible for any such delay however caused.
Title and risk to your purchased goods shall pass to you at the time GlassXpert passes on such purchased goods to its designated shipper.
Users are responsible to make sure the delivery address is accurate, otherwise, it might cause delay or loss of products. If the courier cannot find the delivery person, they will return the products to GlassXpert. Any re-delivery of products under such circumstance, users hence have to be solely responsible for the shipping fee incurred as a result of re-delivery by GlassXpert.
EasyShip partners with the key international shipping providers (such as FedEx, UPS, DHL, TNT, SF Express …etc) so that users can make a comparison and select their preferred shipper. They search instantly for you the cheapest, the fastest as well as the best value for money options by showing you the shipping cost and the delivery time for each courier. In addition, EasyShip provides an estimation of potential import taxes and duties in your country for your reference. If customers pay for those taxes, the dedicated shipper will help customers to arrange customs clearance.
Please be aware that GlassXpert Website will send the delivery address, product dimensions and weights to EasyShip in order to quote for shipping fees. Once you have selected a dedicated shipper, GlassXpert via EasyShip will pass the receiver name, delivery address, phone number and the product information to the selected shipper in order to arrange delivery. GlassXpert will only pass information from the customer to EasyShip to the extent necessary for the purpose of handling orders and delivering products.